- Employee discounts
- Health insurance
- Paid time off
- Training & development
- Provide excellent customer service by assisting customers, answering their questions, helping them find merchandise and suggesting add-on sales that will help them complete their project. This may also include processing special orders.
- Knowledge of point-of-sale systems in order to assist with price lookup, special order and order entry.
- Create an inviting environment for customers by maintaining a clean and orderly lumberyard, which will include housekeeping tasks as needed.
- Notify customers of upcoming promotions and new products.
- Assist in taking regular inventory of stock.
- Assist with loading customer's vehicles. Check invoices to make sure the correct products are loaded.
- Assist with daily upkeep and straightening of lumber stacks.
- Help yard staff with other tasks as needed.
- Be vigilant to identify shoplifters and other types of theft. Respond with appropriate action, according to store policy.
- Attend all staff meetings.
- Adhere to store policies and safety standards.
- Outstanding customer service skills and a professional attitude.
- A working knowledge of the products contained in the store with a willingness to continue to learn.
- Organized, self-starter who thinks independently and solves problems.
- Strong math, reading, writing, and communication skills.
- Knowledge of effective sales methods and techniques.
- Understand how to safely operate a forklift.
- Ability to lift up to 80lbs. on a regular basis.
- Continually expand knowledge of all departments, both in the lumber yard and the retail store.
- Become a versatile employee, able to help in other areas as needed.'
- After enough experience, become a mentor to new employees and help them understand products and retail concepts.
Headquartered in Chicago, IL, True Value has a proud heritage of supporting the growth and success of independent retailers—it’s how we started, how we operate now and how we see the future. In an age of retail chains and big boxes, we understand that both retail and wholesale customers still value quality products, exceptional service and expert advice. This is the foundation of our business.
After seven decades working with independent hardware retailers, today’s True Value is not only a stalwart of the industry, but also has the experience, the relationships, and most importantly the network of independent stores to ensure a long and bright future for the business.
Committed to long-term sustained growth and success, True Value serves more than 4,500 stores worldwide with retail sales in their communities, totaling about $10 billion, with 13 regional distribution centers and approximately 2,500 True Value Associates.
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